Danquah, Emelia. “THE EFFECT OF EMOTIONAL INTELLIGENCE ON THE FINANCIAL PERFORMANCE OF COMMERCIAL BANKS IN GHANA: THE MEDIATION ROLE OF RELATIONSHIP MARKETING, SERVICE QUALITY, CUSTOMER SATISFACTION”. British Journal of Marketing Studies 3, no. 2 (February 13, 2015): 8-25. Accessed May 5, 2025. https://www.bjmsjournal.org/index.php/bjms/article/view/78.